Effective Date: August 1, 2026
Deeck Mechanical Inc. (“Deeck Mechanical,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, retain, and disclose information when you visit deeckmechanical.com, submit a service request or estimate request, contact us, or choose to receive SMS/text messages from us.
We use customer information only for Deeck Mechanical’s HVAC operations and related customer service. We do not sell, rent, trade, or provide customer information to another vendor or business for that party’s own marketing, advertising, resale, or independent commercial use.
Depending on how you contact us, we may collect:
When you use our website, our website and security systems may automatically collect limited technical information, such as your IP address, browser type, device type, referring page, pages visited, date and time of access, and server or security logs. We use this information to operate, secure, troubleshoot, and improve the website.
Our web forms may use Cloudflare Turnstile to help distinguish legitimate visitors from automated abuse. Turnstile may process limited technical signals, such as an IP address, browser or user-agent information, TLS fingerprint, site key, and website origin, for bot detection and website security. For more information, review the Cloudflare Turnstile Privacy Addendum.
We may use the information we collect to:
Providing a phone number on a service-request form does not, by itself, enroll you in SMS messaging. When SMS consent is collected through our website, the SMS consent checkbox is optional and is unchecked by default. You may submit a service request without consenting to SMS messages, and SMS consent is not a condition of purchasing goods or services.
If you consent to receive SMS messages from Deeck Mechanical, we may send messages related to HVAC service requests, appointment scheduling and reminders, appointment changes, technician arrival updates, service-status updates, estimates, follow-up communications, billing or account updates, maintenance reminders, and customer support.
Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
We do not sell mobile phone numbers or SMS consent information. We do not use SMS consent collected through our web forms for unrelated third-party marketing.
Deeck Mechanical does not sell, rent, trade, or disclose customer personal information to unaffiliated vendors, businesses, data brokers, or affiliates for their own marketing, advertising, resale, or independent commercial purposes.
Limited information may be processed by technology service providers acting only on Deeck Mechanical’s behalf when necessary to host and secure the website, prevent spam, deliver email or SMS communications, maintain business systems, or provide other operational services. These providers are permitted to process information only to perform services for Deeck Mechanical and not for their own marketing purposes. This limited operational processing is not a sale of personal information.
We may also disclose information when reasonably necessary to comply with law, legal process, court order, or a lawful government request; to protect the rights, property, safety, or security of Deeck Mechanical, our customers, employees, or others; or to investigate fraud, abuse, or security incidents.
Our website may use cookies or similar technologies that are necessary for site operation, security, form functionality, and visitor preferences. You can control many cookies through your browser settings, but blocking essential cookies may affect website or form functionality.
We retain information only for as long as reasonably necessary for the HVAC service or business purpose for which it was collected, including customer service, scheduling, warranty, safety, accounting, tax, insurance, legal, security, consent, and opt-out recordkeeping. We may retain limited information needed to honor an SMS opt-out request.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, internet transmission, or storage system can be guaranteed to be completely secure.
Our website and HVAC services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. A parent or guardian who believes a child submitted information may contact us to request its deletion.
Our website may contain links to websites operated by others. Their privacy practices are governed by their own policies, and Deeck Mechanical is not responsible for those external websites.
We may update this Privacy Policy to reflect changes in our website, services, communications practices, or legal obligations. The effective date at the top of this page identifies the latest revision.
The information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
If you consent to receive text messages from Deeck Mechanical Inc., you may receive messages concerning:
Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments, requested HVAC services, or account status.
Standard message and data rates may apply, depending on your mobile carrier’s pricing plan. Fees may vary for messages sent or received domestically or internationally.
You may opt in to receive SMS messages from Deeck Mechanical by affirmatively checking the optional SMS consent box on an online form. The checkbox is unchecked by default. We may also document other affirmative consent you provide directly to us when permitted by applicable requirements.
You can opt out of receiving SMS messages at any time by replying STOP to any Deeck Mechanical SMS message. You may also call 704-982-6327 and request removal from our SMS messaging list. After opting out, you may receive a final confirmation message.
For assistance, reply HELP to a Deeck Mechanical SMS message or call 704-982-6327.
For questions about this Privacy Policy, SMS practices, or your information, contact:
Deeck Mechanical Inc.
2218 East Main Street
Albemarle, NC 28001
Phone: 704-982-6327